Privacy Policy
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you; sign up to our newsletter, purchase a product or service, take part in a competition, complete a contact support form, request pricing or a quote, or download an asset. This website is not intended for children, and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Data controller(s) TriMedika Ltd is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice).
Our contact details are TriMedika Ltd, E3 Building, Springvale Campus, 398 Springfield Road, Belfast Co Antrim, BT12 7DU, Northern Ireland, United Kingdom.
What data do we collect when you use the TriMedika website?
When you visit TriMedika.com we use technologies that collect information automatically such as your IP address. This is a common practice across all internet services to identify service issues and any malicious behaviour. This information is stored in our secure internet access logs in our servers.
We also collect personal information directly – for example when you submit details on our contact page or sign up for our newsletter. We keep this information, so we can contact you with further product information or supply you with our newsletter for industry updates.
We use other methods to collect data from and about you including through:
• create a distributor account on our website.
• subscribe to our newsletter
• request marketing to be sent to you.
• enter a competition, promotion, or survey.
• give us some feedback
How do we use the information we collect about you?
We analyse information to see what is effective on our website and which content users interact with the most. We use this to learn the behaviours of our users and serve adverts that will be of interest to you about our services on social media. We may also use information for other purposes, which we will detail to you at the point of data collection.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table on the next page.
| Purpose/ Activity | Type Of Data | Lawful basis for processing |
|---|---|---|
| New Customer Oppurtunity | First Name, Surname, Phone, Email, Job Title | Legitimate Interest |
| Fulfilment of order via distributor – Your details will be passed on to a distributor in order to fulfil your order | First Name, Surname, Phone, Email, Job Title | Legitimate Interest, Performance of a contract |
| Record of order fulfilment | First Name, Surname, Phone, Email, Job Title | Performance of a contract, Legal Requirement |
| To manage our relationship with you which will include (a) notifying you about changes to our terms or privacy policy, (b) asking you to provide a review or survey feedback | First Name, Surname, Phone, Email, Job Title, Order Detail | Legitimate Interest, Performance of a contract, Legal Requirement |
| To administer our business and website (including troubleshooting, data analysis, testing and hosting of data) | First Name, Surname, Phone, Email, Job Title, Order Detail, Analytics data | Legitimate Interest, |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | First Name, Surname, Phone, Email, Job Title | Legitimate Interest, |
| To enable you to partake in a prize draw, competition or survey | First Name, Surname, Phone, Email, Job Title, Reason for interest | Legitimate Interest, |
Purpose/Activity Type of Data Lawful basis for processing
New Customer Opportunity First Name, Surname, Phone, Email, Job Title Legitimate Interest
Fulfilment of order via distributor – Your details will be passed on to a distributor in order to fulfil your order First Name, Surname, Phone, Email, Job Title Legitimate Interest, Performance of a contract
Record of order fulfilment First Name, Surname, Phone, Email, Job Title Performance of a contract, Legal Requirement.
To manage our relationship with you which will include (a) notifying you about changes to our terms or privacy policy, (b) asking you to provide a review or survey feedback First Name, Surname, Phone, Email, Job Title, Order Detail Legitimate Interest, Performance of a contract, Legal Requirement
To administer our business and website (including troubleshooting, data analysis, testing and hosting of data) First Name, Surname, Phone, Email, Job Title, Order Detail, Analytics data Legitimate Interest,
To make suggestions and recommendations to you about goods or services that may be of interest to you First Name, Surname, Phone, Email, Job Title Legitimate Interest,
To enable you to partake in a prize draw, competition or survey First Name, Surname, Phone, Email, Job Title, Reason for interest Legitimate Interest,
How do we store your data?
As a customer or distributor TriMedika securely stores your data on www.hubspot.com using their CRM platform. HubSpot provide secure servers and regularly update their privacy policy to comply with privacy policy standards.
“HubSpot uses a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. They secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical, and organizational measures. For more on Security at HubSpot, please see https://www.hubspot.com/security
As a supplier TrikMedika securely stores your data on www.xero.com for the purpose of processing payments. This may include personal data as part of invoices and general payment information. For more on Privacy at Xero, please see https://www.xero.com/uk/legal/privacy/
Marketing
TriMedika would like to send you information about our products and services of ours that we think you might like.
If you have agreed to receive marketing from TriMedika you can always opt out later. You have the right at any time to stop TriMedika from contact you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact info@trimedika.com
What are your data protection rights?
TriMedika would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:
• The right to access – You have the right to request TriMedika for copies of your personal data.
• The right to rectification – You have the right to request that TriMedika correct any information you believe is inaccurate. You also have the right to request Trimedika to complete information you believe is incomplete.
• The right to erasure – You have the right to request that Trimedika erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that TriMedika restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to TriMedika’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that TriMedika transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
Email: info@trimedika.com
Call us at: +44 (0)28 9026 5140
Cookies
Our website uses cookies. These are small files that are saved on your device when you visit a website. These store information about how you use the website.
The law states that we can store cookies on your device if they are strictly necessary for the functionality of the site. For any other types of cookies that we use we need your permission before we can use them on your device.
You can:
Email Subscriptions
If you sign up for our newsletter, we will hold the information you submitted (such as your email address) for as long as we are providing you services.
If you do not access the services provided by us, for instance you do not open or click through one of the emails for more than a year, we will send you an email asking you to confirm that you wish to continue receiving our emails. If you do not respond to this email within 1 month, we will unsubscribe you.
We will remove all personal information we hold relating to you, which you registered with us, within 6 months of you unsubscribing from the site. We hold this information for a further 6 months following un-subscription, as we may need to use it for statistical analysis or if you choose to re-subscribe. Be assured that if you unsubscribe you will not receive further information from us.
Trimedika website enquires
If you contact us via our website with a product enquiry or a general request, you will be asked for consent when you submit your data to us using our HubSpot form.
We will hold this information you provide for as long as necessary to allow us to support the service we provided to you.
If no communication has been made in over 5 years and the information is not required to resolve an ongoing issue, then all communication and any personal information will be deleted. Non-personal information, such as how long your enquiry was open for or the part of the website you were using, will remain. This is to allow for reporting over a period greater than 5 years.
Information is kept for 5 years to allow for trend analysis, identifying reoccurring issues and understanding common issues.
Exceptions include those currently following the complaints process, or when consent to keep information for longer has been obtained. Additionally, if we have determined that the information supplied contains personal information that we do not need to hold to provide assistance, we will endeavour to remove this information sooner.
Third-Party Services
If you accept our cookies, we may use the following services on the TriMedika website:
Google Analytics and Hotjar collect information about how you use our website and to help us make it better for you
Social Media pixels such as LinkedIn Insight and Facebook Pixel allow us to serve you targeted ads that are relevant to you. We learn from your behaviour to show you relevant information whilst on social media.
For more information on how these services process your data, see below:
• Google Analytics Privacy Policy
• Facebook Privacy Policy
• LinkedIn Privacy Policy
• Hotjar Privacy Policy
• HubSpot Privacy Policy
Distributor Hub
Our distributor hub is used only for known distribution partners. If you are a member of our distributor hub, we collect personal data that includes you name, email, organisation name and job title. We need this information to provide you access to our distributor hub and to verify you as a distribution partner to provide you with the necessary training and sales material needed to sell the TRITEMP™.
We will also collect and use your email address to send you our newsletters to update you on relevant industry and company developments.
Social Media Features
Our website includes Social Media Features, such as the Facebook Like button and share buttons. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor located in the European Economic Area (“EEA”), TriMedika Limited is the data controller of your personal information. TriMedika’s Data Protection Officer can be contacted via:
• Email – Jbrien@trimedika.com
• Contact form – https://trimedika.com/contact-us
• Post – Unit 3 E3 Building, Springfield Campus, 398 Springfield Road, Co Antrim, Belfast, Northern Ireland, BT12 7DU
• United Kingdom
• Phone – +44 (0)28 9026 5140
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy Policies of other websites
TriMedika’s website contains external links to other websites. TriMedika’s privacy policy applies only to our website, therefore, if you click on any external links, you should read their privacy policy.
Changes to our privacy policy
TriMedika keeps its privacy policy under regular review and places any updates on this web page. The privacy policy was last updated on 27/10/2022.
How to contact us
If you have any questions about TriMedika’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email: Jbrien@trimedika.com
Call us: +44 (0)28 9026 5140
Or write to us: Unit 3 E3 Building, Springfield Campus, 398 Springfield Road, Co Antrim, Belfast, Northern Ireland, BT12 7DU, United Kingdom
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that TriMedika has not addressed your concern in a satisfactory manner, you may contact the information commissioner’s office:
Email: ni@ico.org.uk
Address: The Information Commissioner’s Office – Northern Ireland, 3rd Floor, 14 Cromac Place, Belfast, BT7 2JB
Phone: 0303 123 1114
